Terms of Use

1. Scope

These Terms of Use (hereinafter "Terms of Use") apply to the use of the Conelio platform (hereinafter "Platform"), which is accessible via the internet at https://www.conelio.ai. Via the Platform you can simulate professional conversation situations – such as leadership, feedback, conflict, or negotiation conversations – with AI-based conversation partners and receive automated feedback. We recommend that you read these Terms of Use carefully.

Access to the Platform is generally provided to you through an educational institution, your employer, or another organization that has entered into a separate, paid agreement with us for the use of the Platform (hereinafter "Business License"). The Business License is governed exclusively by the GENERAL TERMS AND CONDITIONS FOR THE PAID USE OF THE CONELIO PLATFORM or by the arrangements individually agreed with the Organization. These Terms of Use, by contrast, govern exclusively the relationship between you as a User and us.

Your access is limited in time. It exists for the duration resulting from the respective Business License or from the access period communicated to you at registration, and it ends automatically upon expiry, without requiring termination.

2. Definitions

"CONELIO," "we," and "us" refer to Dr. Timo Koch, Weißenseestr. 122, 81539 Munich.

"User," "you," and "your" refer to the individual person, company, or organization that visits or uses the Platform; that accesses or uses any part of the User Account; or that directs the use of the User Account in performing its functions.

A "User Account" represents your legal relationship with CONELIO. Your User Account represents your authorization to log in to and use the Platform and serves as your identity on the Platform. An "Organization" is a university, other educational institution, company, or other entity that has acquired a Business License and thereby provides its students, employees, or other affiliated individuals with access to the Platform. Your User Account may be associated with one or more Organizations.

The "User Agreement" refers collectively to all provisions, terms, and notices contained in or referenced by these Terms of Use, as well as to all other operating rules and policies (including the PRIVACY POLICY) that we publish on the Platform from time to time.

The "Service" or "Services" refers to the applications, software, products, and services made available by CONELIO via the Platform, including any beta previews.

"Content" refers to content provided or displayed via the Platform, including but not limited to text, data, audio recordings, images, graphics, software, scenarios, role profiles, designs, features, and other materials available on the Platform. "Your Content" is Content that you create or of which you are the owner.

A "Training Session" is a simulated conversation conducted via the Platform with an AI-based conversation partner, including the subsequent automated evaluation.

"Your Inputs" are all information you provide within a Training Session or otherwise on the Platform, in particular text, voice, and video inputs as well as scenarios and objectives you select.

"AI Outputs" are the content automatically generated by the Platform, in particular the contributions of the simulated conversation partner as well as the structured feedback and evaluations for a Training Session.

3. Registration and Conclusion of the Contract

To use the Platform, you must register once and create a User Account, confirm that you are at least 18 years old, and accept these Terms of Use. Registration is generally based on an invitation or an access code from the Organization through which access is provided to you. The PRIVACY POLICY governs how your data is handled.

By completing the online registration process and creating a user profile, a User Agreement is formed between you and CONELIO as operator of the Platform. The subject matter of the User Agreement is your use, free of charge to you, of your User Account within the scope of the Business License to which your User Account is assigned. You do not owe us any fee; remuneration is governed exclusively by the agreement with the Organization.

To create a user profile, you must set up a User Account. This consists of a username and a password (hereinafter "login credentials").

A User Account can only be created by providing a current email address. This email address also serves for communication with us.

You hereby represent that the data used when creating your user profile (hereinafter "Profile Data") is accurate and complete. Because access is assigned on a personal basis within a Business License, and only in this way can the permitted number of accesses be controlled, the use of pseudonyms is not permitted.

If the Business License or your affiliation with the Organization through which access was provided to you ends, your access authorization ends upon expiry of the respective period. We will inform you of this in advance in text form where possible for us to do so.

4. Use of the Profile

We are entitled to block your access to the Platform or to individual content where there is a factual reason for doing so, in particular where there is reasonable suspicion that it violates applicable law, third-party rights, or these Terms of Use. We will appropriately take your legitimate interests into account and inform you of the block. You have no claim to the continued availability of individual features of the Platform.

We strive for uninterrupted operation of the Platform. This is naturally limited to performance over which we have influence. We reserve the right to restrict access to the Platform, in whole or in part, temporarily or permanently, due to maintenance work, capacity concerns, and other events outside our control.

Your login credentials may only be used by you and must not be shared with third parties. Your access is personal and non-transferable. An Organization that has acquired a Business License may only set up or activate as many individual User Accounts as the respective Business License permits.

When using the Platform, you are responsible for maintaining the confidentiality of your login credentials and Profile Data and for restricting access on your device (e.g., computer, tablet, or smartphone). You agree to accept responsibility for all activities carried out through your User Account or with your login credentials. We will not be held liable for losses or damages you incur through failure to comply with this security obligation. We reserve the right in this context, at our discretion, to refuse to provide Services, delete accounts, and remove or edit content.

You must notify us without undue delay at hello@conelio.ai if you become aware of any unauthorized use of or unauthorized access to the Platform via your User Account, including any unauthorized use of your login credentials.

Your use of the Platform must not violate applicable laws, including copyright or trademark law, export control or sanctions law, or other laws in your jurisdiction. You are responsible for ensuring that your use of the Platform complies with the law and all applicable regulations.

5. Your Usage Rights

We grant you a simple, non-transferable, non-sublicensable right, limited to the duration of your access authorization, to access the Platform and use it for your own practice, education, and training purposes within the scope of the respective Business License, unless expressly agreed otherwise in writing between you and us. Without our express prior written consent, you may in particular not: download, reproduce, modify, decompile, or reverse engineer the Platform or parts thereof; resell or commercially exploit the Platform or AI Outputs; use automated means to access the Platform or to extract data (in particular scraping, crawling, or data mining); circumvent security measures, usage limits, or content filters of the Platform; or use your Inputs and the AI Outputs to develop, train, or improve competing models or services.

The Platform or parts thereof may only be reproduced, duplicated, copied, sold, resold, or otherwise used for commercial purposes with our express written consent. Without express written consent, you may not use frames or framing techniques to adopt trademarks, logos, or other legally protected information of ours (including images, text, page layout, or form). Any unauthorized use terminates the license granted to you by us. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Platform's home page, provided and to the extent that such linking does not portray us in a false, misleading, derogatory, or otherwise offensive manner.

6. AI-Based Services: How They Work and Their Limits

The Platform employs artificial intelligence systems. In a Training Session, you are not interacting with a human being but with an automatically generated, simulated conversation partner. The feedback and evaluations are likewise generated automatically.

AI Outputs are generated on the basis of statistical methods. They may be incomplete, misleading, outdated, or factually inaccurate, and are not reproducible even for identical input. You are required to always critically review AI Outputs and not adopt them without verification.

The Platform serves exclusively practice and training purposes. It does not constitute legal, tax, human-resources, health, or psychological advice, and it does not replace professional advice, coaching, supervision, or therapeutic treatment. You must not base decisions of legal or economic significance solely on AI Outputs.

The Platform's feedback is a practice aid and not a performance evaluation. It is not intended to determine or prepare decisions about access to educational offerings, examination results, suitability for a position, or decisions within an employment relationship. Use of AI Outputs for these purposes by an Organization is not permitted without our express prior consent.

The Platform does not perform emotion recognition within the meaning of Article 5(1)(f) of Regulation (EU) 2024/1689 (the Artificial Intelligence Act) and is not designed to draw inferences about your emotional state.

7. Your Inputs and the Use of Your Data

In your Inputs, you must not enter any special categories of personal data within the meaning of Art. 9 GDPR, any personal data of third parties, or any trade or business secrets, or client, patient, or other information subject to a professional duty of confidentiality. Where information you wish to use contains personal data, please use anonymized or entirely fictional details to represent real cases.

To the extent you enter personal data of third parties, you are responsible for the lawfulness of the processing and shall indemnify us against third-party claims in accordance with Section 12.2.

As between you and us, you are entitled to the rights in the AI Outputs for your Training Session, to the extent rights can exist in them. We note that automatically generated content is generally not protected by copyright and that similar outputs may also be displayed to other users.

We use your Inputs solely to provide you with the Services. Your Inputs or the AI Outputs are used to train or further develop AI models only where you have given separate consent to this or the data has previously been anonymized such that a personal reference can no longer be established. Further information on this can be found in the PRIVACY POLICY.

The content of your Training Sessions is generally visible only to you. Disclosure to the Organization, in particular to instructors or supervisors, occurs only to the extent provided for in the Business License and where you were informed of this before you began using the Platform; otherwise, only aggregated evaluations without personal reference are made available to the Organization.

To the extent we process personal data on behalf of the Organization, such processing is governed by the data processing agreement concluded with the Organization. Otherwise, we are ourselves responsible for the processing.

8. License to CONELIO

We need the right to implement the features offered by our Platform, and therefore also to host, publish, and share your Content. You grant us the simple right to store, process, analyze, and display your Content and to make copies of it where needed, to the extent required to provide the Services, generate the AI Outputs, and ensure the security and stability of the Platform. Section 7.4 governs exclusively any use for training AI models.

This license does not grant us the right to sell your Content. Nor does it grant us the right to otherwise make your Content accessible, publish it, or use it outside the provision of the Services. The license ends upon deletion of your User Account, unless we are required to continue retaining the Content to comply with statutory obligations.

9. User's Duty to Cooperate: Posting Content

You undertake to comply with applicable law (e.g., criminal, competition, and youth-protection law) when creating and using Content, and not to infringe any third-party rights (e.g., name, trademark, copyright, and data protection rights).

You undertake to us that no Content posted by you on the Platform will, by its content or form, violate applicable law or public morals. The same applies to the setting of external links. In particular, it is not permitted to disseminate Content that constitutes, concerns, or contains:

• racism,
• glorification of violence and extremism of any kind,
• calls for and incitement to crimes and violations of the law, threats to life, limb, or property,
• incitement against persons or companies,
• statements infringing personal rights, defamation, insult, and disparagement of users and third parties, as well as violations of unfair competition law,
• content infringing copyright or other intellectual property rights,
• sexual harassment of users and third parties,
• pornography,
• offensive, sexist, obscene, vulgar, repugnant, or disgusting material and language,
• attempts to circumvent the Platform's security measures, usage limits, or content filters, or to induce the AI system to behave in a manner contrary to its rules,

This applies regardless of whether such Content constitutes, concerns, or merely contains any of the above.

You retain ownership of and responsibility for your Content at all times. If you upload Content to the Platform that you did not create yourself or in which you do not hold rights, you agree that you are responsible for all Content you upload, that you will only submit Content that you are authorized to use and publish, and that you have obtained and will fully comply with all third-party licenses relating to Content you upload.

The Platform is not designed to make Content publicly accessible. To the extent the Platform gives you the option to share individual Content or evaluations with other users or with the Organization, this occurs solely on the basis of your active decision.

If you share Content, you agree that the authorized recipients may view that Content and use it within the scope of the Platform's functionality. You may revoke a sharing decision for the future at any time.

10. Breach

You must promptly remove any Content we object to. We expressly reserve the right to remove such Content ourselves, in particular where it violates your obligations under Section 9. Without prejudice to any other statutory or contractual rights, in particular the right of termination, we may, at our reasonable discretion, take one or more of the following measures where there are factual indications that you have violated these Terms of Use, in particular your obligations under Section 9, or the applicable supplementary statutory provisions, unless you are not responsible for the violation:

• modifying or deleting Content,
• warning a User,
• temporarily suspending a User Account, and
• excluding a User with future effect.

11. Warranty and Updates

Access to the Platform is provided to you free of charge in the relationship between you and us; the Organization owes the remuneration under the Business License. Your statutory rights in the event of defects in digital products under Sections 327 et seq. of the German Civil Code (BGB) remain unaffected, provided their requirements are met. Beyond this, no specific quality or availability is promised. We do not assume warranties in the legal sense.

In particular, we do not guarantee that features of the Platform or Services made available to you are free of viruses or other harmful elements. We are not liable for data loss or damage to the operating system of your device that is not attributable to us; Section 12 remains unaffected.

Furthermore, we cannot guarantee that use of the Platform will meet your needs and requirements or that it will function without interruption. Nor do we guarantee that the Platform or Services are compatible with your operating systems.

In particular, we do not owe any specific learning, practice, or training success, and we do not warrant the factual accuracy of AI Outputs.

For the duration of your access authorization, we will provide the updates necessary to maintain the Platform's conformity with the contract, including security updates (Section 327f BGB). We will inform you of available updates and the consequences of not installing them, to the extent installation on your device is required. The statutory warranty rights for digital products (Sections 327 et seq. BGB) apply to the Platform. If the Platform is defective, you may, among other things, demand subsequent performance, a price reduction, or termination of the contract.

12. Liability

12.1 Liability of CONELIO

We, our legal representatives, and/or vicarious agents are liable for damages, on whatever legal grounds, only in the case of intent or gross negligence, or – in that case limited to the foreseeable, typical damage at the time the contract was concluded – for breach of material contractual obligations. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract in the first place, whose breach would jeopardize achievement of the purpose of the contract, and on whose observance a User regularly relies.

No specific availability of the Platform is owed unless expressly agreed in the Business License. We are not liable for interruptions resulting from maintenance work or from circumstances outside our area of responsibility. Liability under Section 12.1.1 remains unaffected.

The foregoing limitations of liability do not apply in cases of fraudulent intent, the assumption of a guarantee, claims under the Product Liability Act, or claims for damages arising from injury to life, body, or health, or on the basis of other mandatory statutory liability.

12.2 Indemnification

If a third party asserts a claim against us due to a violation of these Terms of Use by you, you shall indemnify us against all claims and costs arising directly or indirectly from this, including reasonable costs of legal defense. This does not apply to the extent you are not responsible for the violation. We reserve the right to assume the defense against such third-party claims ourselves.

13. Termination

13.1 Termination by You

It is your responsibility to properly terminate your User Account for the Platform. You may close your User Account at any time in your User Account settings. We are not able to terminate User Accounts in response to an email or telephone request.

We will retain and use the data linked to your User Account to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to statutory retention obligations, we will delete your User Account, including the content of your Training Sessions, within 90 days of termination (individual information may remain in encrypted backup copies until these are overwritten in the regular cycle). This information cannot be restored after deletion. Data processed in connection with a Business License is retained by us in accordance with the agreement with the Organization pursuant to Section 1.2.

13.2 Termination by CONELIO

We may terminate the User Agreement at any time and suspend or terminate your access to the Platform in whole or in part. We will give reasons for the termination and will appropriately take your legitimate interests into account; where good cause exists, we may terminate access with immediate effect. Sections 3.6 and 4.1 remain unaffected.

13.3 Business License

Termination of your User Account under Section 13.1 or 13.2 generally has no effect on any linked Business License, the term of which is determined by a separate, paid agreement pursuant to Section 1.2, unless expressly agreed otherwise in writing.

13.4 Survival

All provisions of these Terms of Use that by their nature should survive termination of the User Agreement will remain in effect after termination, including but not limited to: ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. Support

Unless expressly agreed otherwise, in particular within the scope of any Business License, we do not offer telephone support, but only support by email. If you experience problems with the Platform or the Services, please contact us first at hello@conelio.ai.

15. Final Provisions

15.1 Amendments and Changes

We may amend these Terms of Use where this is necessary due to a change in the legal situation, a decision of a supreme court or authority, technical developments of the Platform, or to close a regulatory gap that has subsequently arisen, and where the change does not disadvantage you contrary to the requirements of good faith. Changes affecting the relationship between performance and consideration or the core of the User Agreement are excluded. You will be notified of changes in text form no later than six weeks before they take effect. Your consent is deemed given if you do not object to the change by that time; we will separately draw your attention to this, and to your right to terminate the User Agreement at any time without notice, in the notice of change. If you object, we may terminate the User Agreement with two weeks' notice.

15.2 Severability

Should individual clauses of these Terms of Use be wholly or partly invalid, unworkable, or unenforceable, this shall not affect the validity of the remaining clauses or the remaining parts of such clauses. An invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision. The same applies to any gap in these Terms of Use.

15.3 Governing Law and Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer at the time the respective contract is concluded and have your habitual residence in another country, the application of mandatory statutory provisions of that country remains unaffected by the choice of law made in the preceding sentence. The place of jurisdiction for disputes arising from or in connection with these Terms of Use is Munich, if you are a merchant, have no general place of jurisdiction in Germany, or relocate your domicile abroad after the contract is concluded.

15.4 Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

15.5 Language

In the event of any difficulty of interpretation between the German and English versions of these Terms of Use, the German version shall prevail.